A significant internet service disruption has been reported globally on 20 October 2025, affecting a variety of platforms and applications. According to monitoring from DownDetector (which tracks user-reported issues) and multiple news outlets, the problems appear to stem from a core infrastructure provider.
The infrastructure-provider at the heart of it is Amazon Web Services (AWS). News reports indicate AWS experienced “increased error rates” and delays in key services like its database (DynamoDB) and compute (EC2) functions.
As a result, services that rely on AWS’s cloud backbone are seeing knock-on failures. For example, the Australian ABC reports that Amazon’s own platforms (Amazon.com, Prime Video, Alexa) were affected, as well as third-party platforms like Snapchat and EU-US finance app Venmo.
The impact is widespread, hitting social media, gaming, streaming, productivity/education tools, and finance. For example, platforms reported to be down or disrupted include:
Gaming: Roblox, Fortnite, among others.
Productivity & education: Canva, Duolingo.
Amazon-ecosystem: Amazon.com, Alexa, Prime Video, AWS itself.
Finance/Payment: Robinhood, Venmo.
Messaging/social media: Snapchat.
So while the user-facing services appear very different, the common thread is that they rely (in whole or in part) on AWS infrastructure — so when that layer falters, many disparate services are affected simultaneously.
Reports on DownDetector (and mirrored by coverage in The Economic Times, Times of Israel, etc.) show a spike in outage reports beginning at around midnight PT / early morning UK time on 20 October.
The Economic Times cites that in the U.S., thousands of users reported issues with AWS services (over 14,000 reports as of early Monday).
The Times of Israel liveblog summarises that multiple websites including Amazon’s cloud unit were down “for thousands of users”.
The disruptions are worldwide — while specific numbers of users per service vary, the multi-service effect suggests the issue is not localised to one region or one app.
According to the Dataconomy article, AWS has officially acknowledged increased error rates and delays affecting core services such as DynamoDB and EC2. This strongly suggests the root issue is at the infrastructure/cloud-provider layer, rather than each individual app failing independently.
When a large cloud provider like AWS suffers issues, the effects ripple outward: apps and services that depend on it may suffer slowdowns, failures, inability to authenticate or load, database errors or complete outage.
At this time, there is no clear timeline for full restoration for all affected services — AWS and the platforms are working on resolution.
Here are some of the specific services/users reporting issues today:
Snapchat – Users reported issues, and it is listed among those affected by the AWS disruption.
Roblox – Gaming service reported down in global outage lists.
Fortnite – Also cited as among games impacted by the AWS outage.
Canva – Design/productivity platform mentioned as being impacted.
Duolingo – Education-app flagged in impacted list.
Amazon.com, Prime Video, Alexa – Amazon’s own end-user services report problems.
Venmo – Payment app reported down.
Robinhood – Listed in the Dataconomy impacted-services list.
From this list it’s clear the outage is broad-based, crossing consumer, business, gaming, productivity and finance.
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